Reception Manager

About us...  

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...  

Reception Managers in our stylish hotel, ensure the service provided by the reception team is consistently, excellent, exceeding guests’ expectations throughout their stay. 

• Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards. 
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions. 
• Implement sales, marketing and rates policies as defined by the Revenue Manager. 
• Deal with any guest concerns promptly, attentively and efficiently. 
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. 
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve. 
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. 
• Manage and oversee all groups and delayed flight arrivals and associated administration.

More about you...  

• Strong leadership and motivational abilities. 
• Excellent attention to detail and drive to maintain high standards. 
• Strong communication, interpersonal and organisational skills. 
• Proven experience of managing, coaching and developing teams. 
• Approachable and positive manner with a “can do” attitude. 
• Ability to use initiative in challenging situations and under pressure. 
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 
• A smart and professional appearance. 
• Proven track record in a similar position within a 4-star hotel. 
• Good working knowledge of Opera PMS and Microsoft Office. 
• High standard of English, both written and spoken.

What’s in it for you… 

Competitive salary  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  

• Complimentary on-site parking is available whilst on duty. 

• Discounted employee friends & family rates at Arora Hotels.  

• Food and beverage discounts.  

• Christmas gifts and employee parties.  

• Introduce a friend scheme.  

• Cycle 2 work scheme.  

• UK attraction discounts @ Merlin Entertainments.  

• Taste card.  

• Life assurance scheme.  

• Wage stream.  

• Employee assistance programme.  

• Arora star employee recognition.  

• Long service recognition award.  

 Grow with us...  

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.