Front of House & Hospitality Coordinator

The British Academy, the UK’s national body for the humanities and social sciences, is seeking a Front of House & Hospitality Coordinator to join our Front of House team.

The roleAs an essential member of our Hospitality team, you will play a vital role in ensuring every visitor and guest feels welcomed, valued, and professionally assisted. This position combines customer service, event coordination, and facility support within a collaborative environment where creativity, empathy, and excellence are paramount.

In this role, you will be the face of the Academy, greeting and assisting guests, visitors, Fellows, and clients to ensure their experience begins with a warm and professional welcome. You will manage event bookings by handling internal requests from staff, Fellows, and building occupants while maintaining accurate records in our CRM system. You will work closely with our eight-person Hospitality team to deliver seamless events and meetings for both internal and external clients, all while demonstrating respect and integrity. Additionally, you will be responsible for keyholding and supporting building security, ensuring our historic site remains safe and accessible for all. With resilience and creativity, you will address a high volume of complex enquiries and event feedback, providing effective solutions and maintaining high service standards in every interaction.

This role is ideal for someone who is confident, responsible, proactive, and enjoys working in a forward-thinking team. A successful candidate will relish the opportunity to collaborate closely with colleagues, ensuring inclusivity and accessibility for all visitors while actively contributing to our mission of fostering learning and knowledge.

About the AcademyThe British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,600 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas, engages the public with fresh thinking and debates, and brings together scholars, government, business, and civil society to influence policy.

The Academy currently has five directorates: Communications & Marketing, Development, Policy, Research, and Resources, plus a small Governance & Fellowship Team. We have increased staffing in the last 12 months and expect to continue to grow this year.

Working at the AcademyOur senior management team has worked with staff to foster a culture of collaboration, respect, and empathy in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning and development, wellbeing, and equality, diversity and inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success as we move forward and continue to grow. Find out more about the British Academy, including our Equality, Diversity, and Inclusion Statement, on our website.

Terms and conditionsThe British Academy is based at 10-11, Carlton House Terrace, St James Park, London, SW1 - a Grade 1 listed building. We offer a competitive benefits package, including a 35-hour working week; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.

How to applyWe welcome applications from people of all backgrounds in line with our commitment to creating a diverse and inclusive working environment, promoting equal opportunity, and addressing under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

To apply, and to see the full job description and our workplace values, please click the Apply button to access the Applied platform.

Closing date: Noon on 29 November 2024.