HEAD HOUSEKEEPER - 12 MONTH FTC

Full Time

Competitive rate of pay plus monthly service charge, typically £2,400 annually

40 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.

We are looking for a Head Housekeeper to join the Grantley Hall team on a year fixed term contract. The successful candidate will have full responsibility for cleanliness of the entire hotel, delivering a world-class product and ensuring that the Housekeeping department runs smoothly on a day to day basis at the highest possible standard. 

Key Responsibilities

• Assume responsibility for creating an ongoing training programme for all members of the Housekeeping department
• Provide new team members with the departmental induction and ensure training is delivered in a personalised manner setting the team member up for success
• Take responsibility for the completion of rotas for Deputy/Assistant Managers, Supervisors, Room Attendants, Public Areas, Turndown and any other members of the department, ensuring the department is operating within budget at all times
• Analyse variances between budget and rota forecast on a daily basis to ensure the department has optimal level of staffing each day
• Supervise team members who are servicing bedrooms to ensure the highest standard is being delivered
• Ensure team members are completing bedrooms within the set time frame as directed to ensure maximum efficiency
• Oversee the completion of monthly stock take for linens and guest amenities, keeping paperwork up to date and records easily accessible
• Oversee the lost property procedures, ensuring items are accurately logged and safely secured as well as overseeing the appropriate disposal of these items
• Assume responsibility for the checking and maintaining of machinery and all other departmental equipment (including laundry equipment) for faults and report on any defects to the maintenance department, raising required works to any third part providers or contractors.
• Ensure all members of the department are raising any hazards, product or building defects to the maintenance department immediately
• Be aware of individual responsibilities under the Health & Safety Work Act and ensure safe working methods are always observed
• Ensure that all COSHH sheets are up to date and evidence that all team members have read and understood them
• Ensure that requests by HOD's and members of the Senior Management Team are completed promptly

Key Skills, Qualities & Experience

• Previous experience managing a large team is essential
• Previous experience as a Head Housekeeper in a 5 star hotel is desirable
• Hands on approach to work, always being productive and looking to improve
• Motivated to go the extra mile for guests and colleagues
• Previous experience working with Forbes and LQA brand standards is desirable
• Have a flexible mindset and can readily adapt to shifting priorities and work seamlessly within a diverse team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan