Assistant Guest Relations Manager

Job Ref: AM13628Branch: The Caledonian EdinburghLocation: The Caledonian, EdinburghSalary/Benefits: £12.80 Per Hour + Great Perks!Contract type: PermanentHours: Full TimeHours per week: 40 Hours Per WeekPosted date: 07/11/2024Closing date: 09/12/2024

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted use of leisure facilities
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional guest experiences at all times
• Is the Assistant Guest Relations Manager role for you, do you have you the skill set and experience to take on this role? Then what’s stopping you???

Klarent Hospitality are recruiting for an Assistant Guest Relations Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

As our Assistant Guest Relations Manager, you will:

• Serve as a point of contact for regular and VIP Guests 
• Complete Daily Duties and checklists, as well as support the duty management team when necessary in supervising the team to ensure they are also completing their relevant tasks 
• Provide pre-arrival communication with all our nominated VIP guests and ensure every need/request is met, whilst finding out the necessary information about the guest to provide a tailored & personalised service during their stay 
• Answer important emails, phone calls and messages in a timely manner, and ensure each reply has a tailored, personalised response which is keeping with the brand standards 
• Help the duty management team represent the Front of House Manager and other senior managers in their absence. 
• Assist duty managers when necessary to manage, record and promptly resolve issues or emergencies that arise 
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area 
• Ensure the constant cost & inventory control of all items ordered by the personal concierge team and work with the Front of House manager in sourcing new items 
• Conduct Health and Safety Checks and Fire Walks, and maintain a good status awareness of all hotel areas, when required 
• Assist other departments, as necessary including periodic, but not standard, night coverage 
• Cover Duty Management shifts as and when required.