Night Auditor

Reception - Hotel Indigo York

Contract: Full Time
Salary: 12.66

Splendid Hospitality Group built and opened Hotel Indigo York in July 2015. This boutique hotel is ideally located for both business and leisure travellers with its proximity to the city centre. Surrounded by culture and steeped in rich history, Hotel Indigo York shares its neighbourhood with the iconic historical sites of York.

The individual design reflects York's rich chocolate heritage of the chocolate founding families, Rowntree, Terry and Craven, and the city's stonework resonates throughout the hotel. Every room is stylish and uniquely designed to create a comfortable and inviting environment for guests. Our No. 88 Walmgate restaurant is the proud winner of IHG Best Breakfast not once - but twice!

Job Description

A fantastic opportunity has become available at Hotel Indigo York, to join our Front of House team as a Night Auditor. This role is full time with flexible working working 4 days over 7, meaning that you get 3 days off per week. As part of your role, you will oversee the nights operations in the hotel, including check in and check outs, bar and 24-hour room service duties. You will ensure that all safety and fire prevention procedures are always observed to ensure the daily hotel trading is accounted for, and balanced.

You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

If you want to work in York's 'sweetest' chocolate themed Hotel, then please apply now

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days
• Meals on Duty
• Flexible shift patterns
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About Us

Hotel Indigo, York hotel is a unique and trendy hotel set in the heart of York. The hotel boasts 103 unique bedrooms, with a funky and trendy Restaurant and Bar named No.88 Walmgate.
The team is very passionate, enthusiastic, and very energetic! The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!
York Train station is easily accessible, the hotel is a 12 minute walk from the Train Station. There are plenty of drop off points all throughout York for bus routes in and out of the city, with a main bus route running past the hotel on Walmgate.

Role in our Family

• To receive a full hand over from the Duty Manager and or Receptionist at the start of your shift
• Complete the night audit and daily banking, challenge or query any shortages and work with Finance to resolve any issues
• Ensure a minimum of three fire walks are completed during the night shift, reporting any issues on the DM report
• To Administer cash and float checks in an accurate manor and to report and implement any training identified through these checks
• To action confidently any guest queries and or complaints, following this up with the relevant department and or individual
• Assist guests in drinks or food service during the night, using your own initiative and training if you need to close the bar and or refuse service
• Work through and complete all SOP’s for the night reports, and distribute accordingly
• Work through the guest ledger, take deposits and allocate payments for bookings that have landed and ensure guests are communicated to and from when messages and or emails are received via OTA’s or direct communications
• Assist the set up of the breakfast buffet with support from the morning chef, and hand over to the restaurant team
• Prepare hand over and briefing for incoming Duty Manager and or Receptionist

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.