First Line IT Support Technician (Apprentice)

Business Support

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

As the First Line Support Technician you will provide proactive and effective 1st line support of all current IT systems and users within Wentworth Club.

Key Areas of Activity

• Provide first line support to all staff for internal IT systems (including PC network, telephone system, paging system, printers, software applications and internet connectivity).
• Provide first line support to members and clients for online logins or the use of Wi-Fi within the business
• Assist in software and hardware upgrades
• Participate and contribute to ongoing IT projects
• Raise purchase orders and liaise with IT suppliers to purchase additional IT hardware and software.
• Perform regular system audits on network directory and system accounts.
• Provide ad-hoc IT support for events

• Assist in delivering “in-house user training” providing staff with the appropriate knowledge and skills to fully utilise current IT systems.
• Update menus and prices within POS systems
• Ensure that all systems and procedures are documented to a high standard and meet audit requirements
• Provide and configure IT equipment to new employees
• Update menus and prices within POS systems
• Ensure that all systems and procedures are documented to a high standard and meet audit requirements
• Maintain the asset register of IT equipment and software licensing
• Provide and configure IT equipment to new employees

Key Knowledge, Skills & Experience

Essential

• Experienced Microsoft Office user
• Windows Operating System knowledge
• Knowledge of iOS and Apple devices
• Experience in configuration and maintenance of PC’s, printers and multifunction devices
• Mobile telephone configuration experience
• General understanding of structured cabling and network management – wired and wireless
• Good standard of general education

Desirable
• Computer related qualifications.
• Experience in AV equipment
• Experience with Office 365.
• Experience of working in the hospitality/ leisure/ Sports industry. Ideally 5-star sector of the industry.
• Experience with Jonas Management Systems.
• Experience with EPOS systems.

Key Personal Attributes & Behaviours

• Able to communicate effectively with all stakeholders across the Club.
• Ability to work independently and use initiative
• Demonstrate great teamwork
• Flexible and adaptable to the changing demands of the business.
• Attention to detail and the ability to spot and correct errors
• Excellent analytical and problem-solving skills
• Methodical worker with good attention to detail
• Strong written and verbal communication skills - able to clearly explain issues to non-technical users
• Organised and excellent time management skills
• Willingness to learn
• Willingness to adapt to change
• Proactive and work on own initiative.

As an equal opportunities' employer, Wentworth Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Wentworth Club.

BENEFITS:

• Company pension scheme with Standard Life.
• Enhanced company sick pay, maternity, and paternity leave.
• Employee meals provided.
• Corporate gym and spa membership (off-site).
• Birthday leave: one day paid time off.
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, a well-being centre and much more.
• Comprehensive online courses and apprenticeships available.
• Healthcare Cash Plan.
• Reward & recognition schemes.
• Cycle to Work Scheme.
• Long service awards.
• Company social and sporting events.