Housekeeping Supervisor

The Grand Hotel Birmingham

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Housekeeping Supervisor

We are looking for a Housekeeping Supervisor who will be an active and positive addition to our Grand Housekeeping Team. You will lead and motivate the team within the “heart of the house” by bringing your personality and flair to provide a warm and friendly environment to our colleagues and guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again achieving Grand standards.

What you will do

• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Aid management in directing and coordinating the activities of the housekeepers to ensure the team is efficient and runs smooth operations in order to produce excellent feedback and guest satisfaction
• Knowledgeable in PMS Systems – Opera, Microsoft office, Word, Excel
• Confidently delegate task assignments in preparation for the daily operation
• Deliver daily briefings.
• Take ownership of the department; including all relevant areas, stock rooms, service cupboards, Linen stock.
• Share regular constructive feedback to the team, including go-backs and hands on advice on “how to” achieve standards working more efficiently
• Conduct regular detailed standards tests with feedback always shared with the housekeeper tested
• Standard inspecting Supreme Housekeepers.
• Confidently and competently conduct coffee chats, return to work interviews, training matrix reviews
• Build a confident and communicative relationship with the FOH team
• Report maintenance issues promptly and correctly, escalating issues to your manager when appropriate
• Conduct property inspections to ensure that all areas are immaculate
• Monitoring chemicals supplies and stock levels to ensure the team have what they need, and using correctly
• Supervise the linen porters, making sure clean linen par stock levels are sufficient and no excessive soiled linen visible in guest areas
• To supervise all public spaces are clean, fresh, sparkling and Grand!
• Responsible for all back of house staff areas, including housekeeping store areas, staff changing facilities, linen storage areas.
• Assist management in training, evaluating, motivating and coaching employees
• Be the link between management and team members; achieving true communication and team work
• Comply with, and champion, all health and safety regulations
• Be flexible to jump into any roll within the housekeeping team when needed
• Contribute to creating a warm and welcoming environment for our guests and colleagues

Ideal candidate

• Strong leadership skills, as demonstrated in a similar role in a housekeeping setting
• Be yourself!
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Team player
• Strong organisational and time management skills
• Strong communication skills
• Due to the nature of the work, the ideal candidate would be fully flexible in their availability to work any shift patterns through weekdays and weekends

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided