Room Divisions Manager

Job Ref: AM13597Branch: Mercure Box Hill Burford Bridge HotelLocation: Mercure Box Hill Burford Bridge Hotel, DorkingSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimePosted date: 04/11/2024Closing date: 06/12/2024

We have an exciting opportunity for a Rooms Division Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Able to deliver exceptional customer experiences all the time.
• Ambitious and hard working with excellent standards.
• Good organisational and time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Ability to work morning, afternoon/evening and weekends.

The Role:

• The Rooms Division Manager will be responsible for overseeing the Front Office, Porterage, Nights, Reservations, Housekeeping, and Public Area departments to deliver an excellent guest and Team Member experience in accordance with the Service Standards ensuring high levels of service and guest satisfaction throughout the guest journey.
• Supports the hotel’s commercial performance through established procedures, and by developing new opportunities, to maximise upsell revenue, fill night conversion, room type performance, and other operating revenue streams.
• Manages compliance with legal obligations, minimising risk for the company by ensuring that Health & Safety, security, data protection, financial and various other policies and procedures and consistently implemented.
• Fostering a culture of Care and growth for our team members encouraging them to thrive and grow professionally.
• Expected to be visibly present in the operations at peak times and be confident and capable of dealing with unexpected situations professionally and to personally own and oversee VIP arrivals.

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided
  
  

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com

The 4-star Mercure Box Hill Burford Bridge Hotel is situated in the stunning landscape of North Downs. This beautiful country retreat is ideal for a unique business meeting, a special celebration or to indulge yourself in a relaxing get away. Nestled at the foot of Box Hill, the newly refurbished Mercure Box Hill Burford Bridge Hotel is an elegant location for those guests who want to relax, enjoy the great nature, make some nice walks or swim in the outdoor heated swimming pool. The on-site Emlyn restaurant with a historic setting, looking out over three acres of landscaped gardens, offers the finest British cuisine. Hotel guests can enjoy fresh, contemporary dishes prepared by expert chefs. Al fresco dining is available in the beautifully landscaped gardens. The Burford Bar & Lounge serves light lunches, homemade afternoon teas and a wide range of cocktails and drinks.