Night Reception Supervisor

Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  

• Uniform offered and dry cleaned.  

• Discounted employee friends & family rates at Arora Hotels.  

• Food and beverage discounts.  

• Christmas gifts and employee parties.  

• Introduce a friend scheme.  

• Cycle 2 work scheme.  

• UK attraction discounts @ Merlin Entertainments.  

• Taste card.  

• Life assurance scheme.  

• Wage stream.  

• Employee assistance programme.  

• Arora star employee recognition.  

• Long service recognition award.  

About us... 

Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.

A bit about what you will do...  

Night Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout the night. 

• Coordinate and supervise receptionists on duty, support and assist when necessary. 
• Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome. 
• Manage check-in and check-out procedures efficiently. 
• Provide guests with information about hotel facilities, services, and local area. 
• Handle guest inquiries and resolve any issues promptly and professionally. 
• Work closely with other departments to ensure seamless guest experiences. 
• Answering calls, allocate rooms, and prepare guests’ bills.  

More about you... 

• Strong organisational skills and attention to detail. 
•  Very good at multi-tasking and remaining calm under pressure.
•  Excellent communication skills with a high standard of written and spoken English. 
•  A smart and professional appearance. 
•  You value being part of a team and supporting your colleagues. 
•  Most of all, you have an approachable, positive, and proactive manner. 
•  Hotel experience in a similar role is a significant advantage. 
•  Opera PMS experience is a plus.  

Grow with us... 

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.