SPA RECEPTIONIST

Full Time

£23,920 per annum plus monthly service charge, typically £2,400 annually

40 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.

Purpose of the Job

At Grantley Hall we have a unique opportunity for an experienced Spa Receptionist to join our award-winning Spa and the fantastic team, dedicated to delivering a memorable service to our guests all day and every day. This role is perfect for a spa and health enthusiast who loves a varied role!

This role is ideally suited to someone who has been a Receptionist previously, who is confident with computer systems, figures and who wishes to focus on the front of house customer service side of the Spa.

Key Responsibilities

• Perform administrative tasks such as coordination of the spas appointment and schedule according to standards
• Advise guests of spa services, packages and treatments as well as provide sound product information on all retail products available
• Assist in promoting spa treatments and offer full product knowledge prior to treatment service
• Be responsible for setting up and maintaining a tidy reception area
• Assist in answering all telephone communication, demonstrating telephone etiquette and patience at all times
• Offer a warm and friendly welcome to all guests upon arrival to the spa
• Manage the registration of guests, make bookings, provide information for guests and assist the spa communication process witin the spa
• Ensure safe procedures are always followed 
• Handle guest comments, complaints and concerns and escalate them to the appropriate individuals

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about Spa & Beauty Therapy
• Detail oritentated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Motivated to o the extra mile for guests and colleagues

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days