Night Auditor

Are you ready to be part of an award-winning team that redefines hospitality? Firmdale Hotels, renowned for its unique style and commitment to excellence, is seeking a dedicated Night Auditor to join our vibrant Ham Yard Hotel in the heart of London. If you are passionate about delivering outstanding customer service and creating memorable guest experiences, this could be the perfect opportunity for you!

Firmdale Hotels is a collection of luxury hotels known for their bold, contemporary designs and exceptional service. Each hotel in our portfolio offers a unique experience, blending modern sophistication with traditional comfort. We pride ourselves on our attention to detail, our commitment to sustainability, and our dedication to providing our guests with unforgettable stays.

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night. Reporting directly to the Front Office Manager and Night Manager, you will balance end-of-day accounts for all departments and assist with the reception desk's operations. Your role will include overseeing all guest arrivals and departures and working closely with the front office night team to provide seamless service.

• Handle end-of-day bookkeeping, auditing, and account reconciliation.
• Investigate and resolve out-of-balance accounts.
• Maintain accurate financial records and ledgers.
• Manage check-ins and check-outs efficiently.
• Answer incoming calls and direct them to the appropriate departments.
• Upsell hotel facilities and room categories to enhance guest experiences.
• Collaborate with the housekeeping department to ensure rooms are ready for new arrivals.
• Uphold and deliver consistent Firmdale standards.

• Previous experience as a Night Auditor, Hotel Receptionist, or Night Receptionist is essential. Familiarity with the Opera system is highly desirable.
• Excellent communication skills, a professional telephone manner, and superb attention to detail. Strong problem-solving abilities and the capacity to multitask are crucial.
• A warm, friendly, and confident personality with a genuine passion for delivering memorable guest experiences. Excellent personal presentation and resilience to handle the demands of the role.
• Demonstrates drive and determination to get things right the first time, every time.

What We Offer:

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 202
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.