Head Waiter

Are you passionate about hospitality and eager to thrive in a dynamic, fast-paced environment? Firmdale Hotels is seeking a dedicated and enthusiastic Head Waiter to join our highly successful team at the prestigious Haymarket Hotel. Firmdale Hotels is renowned for its boutique luxury hotels and exceptional service standards, offering a unique blend of comfort and style. We believe in creating memorable experiences for our guests through impeccable service and attention to detail.

As a Head Waiter at the Haymarket Hotel, you will play a pivotal role in ensuring our guests have an outstanding dining experience.

Responsibilities:

• Engage with our guests to take orders, make personalised recommendations, and deliver their food with a warm and welcoming approach.
• Process payments efficiently and provide any additional requests in a timely and effective manner, ensuring every guest leaves with a smile.
• Work seamlessly within our dynamic team, contributing to a supportive and harmonious work environment.
• Maintain the highest standards of cleanliness and organisation in the dining area to enhance the overall guest experience.

What you Need:

• Ability to work efficiently under pressure, handling multiple tables simultaneously in a busy restaurant setting.
• A genuine passion for food and a keen interest in culinary trends.
• Previous experience in a fast-paced and busy restaurant environment is essential.
• Exceptional attention to detail to ensure accuracy and quality in service.
• A strong commitment to providing excellent customer service and enhancing the guest experience.
• Superior organisational skills to manage tasks effectively and ensure a smooth workflow.
• Excellent verbal communication skills to interact with guests and team members clearly and professionally.
• Ability to work harmoniously within a team, supporting colleagues to deliver exceptional service.

• Competitive hourly rate of £15.00 - £16.00 inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!