Floor Member

An exciting opportunity to be part of the fabulous Hache family! Our stunning   restaurant is in need of an Floor Member.

Haché’s burgers hold fast to their reputation for being ‘The Best Burger in London,’ regularly included in magazine roundups from the likes of GQ and Esquire, and a firm favourite of London foodie darlings. Alongside these award-winning burgers, small plates and snacks are easy, modern and moreish.

We are ideally looking for an Floor Member who:

·       Deliver our core focus; To lift people’s spirits & create memorable experiences

• Handle guest inquiries, concerns, and complaints in a professional and courteous manner, striving to resolve issues to the satisfaction of the guest
• Welcome and acknowledge guests as they arrive at the restaurant
• Escort guests to their tables and present menus
• Provide detailed information about menu items, including ingredients and preparation methods
• Take accurate orders, ensuring special requests, allergens and dietary restrictions are noted
• Input orders into the POS system and ensure they are communicated to the kitchen promptly
• Check back with guests to ensure satisfaction with their meals and address any concerns
• Clear tables efficiently and reset them for the next guests
• Handle cash and card transactions accurately and efficiently
• Collaborate with colleagues to maintain a smooth flow of service
• Assist in opening and closing duties as needed, including setup and close down of the restaurant
• Outgoing, dedicated to their role and keen to build and grow an enthusiastic and hardworking team
• Ensure compliance with food safety and health and safety regulations at all times
• Are available full time and flexible to work evenings, weekends, and most holidays
• Have a good personality and a positive and enthusiastic attitude
• Is consistent and reliable and an excellent team player
• Ability to demonstrate our Core Values;
• We Love People
• We Push Boundaries
• We Are One Team
• We Are Confident

Hache is your local neighbourhood bar and restaurant, serving up spritz cocktails, all-day brunch, modern brasserie dishes and London's best burgers with a touch of Parisian flair. We’re home to amazing spaces where people can relax, hang out, feel great, have fun, and be part of a scene.

Surprising and delighting our customers…we go the extra mile, providing super service and leaving our guests (both new and old) leave, planning their return visit!

Our vibrant, friendly teams and amazing spaces make for a great place to work, so if you are a happy, people-oriented and hard-working person with a passion for food and customer service, please apply to find out more!

Some of the perks of working as an Floor Member …

·       50% food and drink in Cabana and at our sister restaurants, Hush and Haché

·       A great family atmosphere offering flexible working patterns

·       Amazing career progression opportunities

·       Fantastic training courses and state of the art training platform

·       Free staff food when on shift

·       Wagestream

·       Employee volunteer day

·       Recommend a friend bonus

·       Regular competitions and incentives

·       The usual benefits including pension scheme, 28 days holiday

·       Partnership with the Licensed Trade Charity