Receptionist - live in accommodation available

Receptionist - live in accommodation available

A four star hotel in Great Malvern, The Abbey is a comfortable base for exploring the splendours of England’s Three Counties: Worcestershire, Gloucestershire and Herefordshire. Offering spectacular views over the Vale of Evesham and the Malvern Hills, The Abbey features 103 cosy bedrooms, large events facilities and a popular restaurant and lounge bar. The hotel is a favourite for both leisure and business travellers, and the team pride themselves on offering a warm and welcoming service to every guest.

An excellent opportunity for an experienced Receptionist to come and join our friendly and professional Reception team. Working an 8 hour shift, our early shift starts at 6.45am with our late shifts finishing at 11pm. You must be flexible to work 5 days out of 7 including bank holidays.

Live in accommodation available (chargeable)

Our Front Office team is the welcoming face of our hotel. As a Receptionist you will be responsible for creating that all important first and last impressions on our guests. Being in a customer facing role means you are a friendly, well - presented and confident individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests and that is why we are looking for someone who is ready to go above and beyond in everything they do.

Why join the Abbey’s team?

At The Abbey, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Abbey's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As Receptionist you will have...

• Previous experience in a similar customer facing role, ideally in hospitality
• Excellent communications skills and the commitment to deliver great customer service with a smile.
• Excellent command of the English language both written and oral as telephone work is required
• Good presentation, with an outgoing personality, excellent interpersonal skills with a friendly yet professional manner
• Lots of initiative and be able to work on your own and work well under pressure
• A positive attitude and outlook and a willingness to learn, contribute and grow.
• Flexibility to work any five out of seven days on a rota basis, early mornings, late evenings and weekends as required.

What will I be doing as Receptionist?

• Providing a welcoming and friendly atmosphere for our guests & visitors, ensuring their stay with is us memorable.
• Performing smooth check-in and check-out for guests using Opera
• Assisting with guest enquiries and requests and resolving issues or concerns; responding promptly and professionally at all times.
• Ensuring all housekeeping & maintenance requests and issues are communicated between Reception and Housekeeping or Maintenance promptly & are satisfactorily resolved.
• Operating the hotel switchboard to provide excellent communication between callers, guests and all departments.
• Liaising with reservations to ensure guest requests are dealt with efficiently
• Taking room reservations out of office hours
• Proactively selling all facilities and services available to our guests
• Working with your colleagues to ensure smooth service and high team morale
• Attending training & completing e-learning modules to improve your skills and aid your development

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.