Reception Manager

About us... 

Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance. With our 2 Rosette Restaurant and award-winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.   

A bit about what you will do...  

• Overseeing a well organised shift to ensure guests receive the best service
• Responsible for control procedures on reception and the security of cash, keys and guest data.
• To train all team members to the required hotel standards Think of ways to improve standards and create even higher service levels for our guests
• Plan ahead and ensure staffing levels are accurate and sufficient
• Driving sales/upselling at reception
• To undertake front of house duties
• To build a good rapport with all guests and try to resolve any complaints/issues

More about you...  

• Providing a high-quality service comes naturally to you. 
• Strong organisational skills and attention to detail. 
• Very good at multi-tasking and remaining calm under pressure. 
• Excellent communication skills with a high standard of written and spoken English. 
• A smart and professional appearance. 
• You value being part of a team and supporting your colleagues. 
• Most of all, you have an approachable, positive, and proactive manner.   
• Experience in a similar role within a 5-star hotel is a significant advantage.
• Opera PMS experience

What’s in it for you… 

Competitive salary  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  
• Complimentary on-site parking is available whilst on duty. 
• Discounted employee friends & family rates at Arora Hotels.  
• Food and beverage discounts.  
• Christmas gifts and employee parties.  
• Introduce a friend scheme.  
• Cycle 2 work scheme.  
• UK attraction discounts @ Merlin Entertainments.  
• Taste card.  
• Life assurance scheme.  
• Wage stream.  
• Employee assistance programme.  
• Arora star employee recognition.  
• Long service recognition award.  

Grow with us...  

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.