Receptionist

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. 

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.  

We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel, A Radisson Collection Hotel.

Overview:

·       An amazing opportunity to join the Front of House Team at The Edwardian Manchester Hotel as a Receptionist. 

·       You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, room and assisting with general London knowledge. 

.      You will handle cash payments and a float in accordance with the company standards.

.      You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.

.      You will assist with the daily completion of admin tasks within the department.

.      You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. 

.      You well ensure hotel amenities and outlets are promoted and will arrange in house services as required. 

.      You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.  

About You:

·       Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.

·       Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.

·       Demonstrates excellent attention to detail and customer service skills.

·       Impeccable command of the English language both written and spoken.

 Company Benefits: