Senior Sales Executive

The Store Hotel is a new lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.

Our growing team is already full of dedicated and passionate professionals working hard to see The Store bring a new and refreshed luxury hotel experience to the city of Oxford.

Does this role appeal to you?

The purpose of this role is to convert individual; event, mini-group and group enquires for The Store along with proactive sales designated by the Director of Sales.

Through effective communication you would be working closely with the Director of Sales in ensuring a seamless, personalised and memorable guest experience.  You will qualify leads from varying sources to ascertain business potential for groups and events for The Store. With the Director of Sales, identify potential sources of new business (rooms, food & beverage, spa and events) by analysing evidence of buyer activity in competitor hotels, trade directories, sales leads and proactive research. Arrange site inspections for prospective clients and prospect business. Issue contracts and proforma invoices upon successful negotiation, including the calculation of deposits and understanding cancellation policies.

Pro-actively follow up on all prospect and tentative bookings, keeping the Director of Sales informed as to the progress of all bookings. To be fully conversant with the hotels Unique Selling Points, history, product, special rates and promotions and all possible configurations of all sellable functions spaces.

To have a comprehensive understanding of our competitive set of hotels to ensure competitive awareness.

Liaise and build strong, positive working relationships with all departments and external suppliers. This role is varied and no day is the same.

These are the behaviours and skills that we’re looking for:

Professionalism

Personable

Knowledgeable

Exceptional Customer Service

Adaptable

Reliable

 Previous experience in sales in particular in a hotel setting will be essential, the ability to manage multiple priorities, and a strong understanding of customer preferences are essential. Experience of using Opera and Delphi are essential. 

Benefits 

• 28 days annual leave (increasing to 33 days after 5 years’ service). 
• Flexible rotas - we understand the importance of work life balance. 
• Delicious and nutritious meals on duty. 
• Ongoing training provided - both in house and external. 
• Career progression and development - we invest in our people.        
• £28,000 per annum + a 10% bonus based on performance.   
• Discount with Experience Oxfordshire – Perks for Partners.
• Royal Cars taxis 50% discount for our people.
• 25% off spa treatments and thermal suite access. 
• 50% off Oskia skincare products.
• Family and Friends discount.
• Fully equipped team canteen. 
• Hospitality Rewards: access to health and wellbeing benefits, cashback, local perks (high street discount, restaurants, and Employee Assistance).
• Refer a friend reward. 
• Review rewards. 
• Brand pillars - we have four pillars that we live and breathe everyday.
• Opportunities to socialise and celebrate - birthdays, work anniversaries and big life moments! 
• Fundraising initiatives - we support the community and like to give back, in 2023 we walked for wellbeing supporting Hospitality Action and will be doing this again in 2024! 
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that

We’ve got 4 Brand Pillars that will also help you thrive:

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together. 

 At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.