Reservations Executive

£26000 per annum

Hotel Indigo Coventry, Coventry

In the heart of Coventry’s city centre, you’ll find its latest gem, Hotel Indigo Coventry. As you would expect from a new boutique hotel, our 101 bedrooms are contemporary with a traditional twist and reflect the rich historic neighbourhood that Coventry has to offer.

When you step into our carefully designed rooms, you'll immediately feel a sense of tranquillity and it's the perfect place to unwind after a day of exploring the vibrant neighbourhood. Inspired by Coventry, patterns and tones are celebrated throughout. We have three unique room styles starting with The Spinning Wheel which has taken inspiration from the textile and bicycle industry, Motor City where historical and contemporary links can be explored as well as Reimagining & Regeneration where old and new sit side by side as best seen in the iconic cathedral.

Hotel Indigo Coventry is more than just a Hotel though; it’s also the home of Cogs Restaurant which celebrates only the very best artisan craft of the local area, giving guests a unique experience and an authentic taste of the neighbourhood. Enjoy flavour-driven menus and witness the passion as our brigade prepare your meals right before your eyes in our open-concept kitchen.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

The Role:

We have a fantastic opportunity for a Reservations Executive to join the team. You are often the first person our guests speak to on the phone so it will be your responsibility to set the tone and make a great first impression. You’ll exceed their expectations, providing them with an excellent guest experience right from the start. You’ll usually be found in the Front Office taking calls or responding to booking queries of guests or clients. You will manage all aspects of the Reservations department and strategically plan and manage the reservations and M&E business to maximise occupancy and revenue. You’ll need to be IT savvy and be comfortable in an office environment. Much of your role will be autonomous so you’ll be confident working alone, but you will still need to be able to work as part of a team, supporting the rest of the Front of House team when needed. In a customer focused role you’ll have a passion for customer service and ensuring you offer the best possible deals and packages for our guests.

The Ideal Candidate:

We’re looking for an experienced Reservations Executive who has a passion for exceeding gust expectations. You’ll be confident and competent using IT systems such as Microsoft Office, Opera, Concerto etc. You will need to demonstrate exceptional communication skills, both face-to-face and via phone/email, ensuring all queries are dealt with in a prompt, friendly and professional manner. It’s important that you have an outgoing personality, a flexible approach to working and a strong attention to detail.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.