Assistant Restaurant Manager

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

As Assistant Restaurant Manager, you will support the Director of Restaurants in overseeing all aspects of food and beverage operations, which includes, Restaurant breakfast and dinner service, Executive Lounge, Room Service & Bar operations and Events, if required. Your creativity, leadership, and strategic vision will be instrumental in establishing our Food and Beverage as a premier destination in London's vibrant dining scene.

 
Your role will also entail setting and reinforcing operational standards, ensuring strict adherence to hygiene and safety regulations for the utmost cleanliness and food safety. You'll help to build, mentor, and motivate a team of culinary and service experts, fostering a culture of excellence and collaboration where everyone strives for continuous improvement.

 Benefits

·        Collaborative and empowering team dynamics.

·        Pathways for promotions and growth within the brand.

·        Recognition and Rewards Program.

·        Access to an array of discounts via our Benefits Platform.

·        Comprehensive training through Certified Classroom and E-Learnings.

·        28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·        Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·        Concession on gym memberships.

·        Nutritious meals provided during shifts.

·        Complimentary dry-cleaning service for uniforms.

·        Inclusive pension schemes

 Key Responsibilities

Promotes The Montcalm Marble Arch to becoming a recognised culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.

·        Oversee daily operations of the restaurant, executive lounge, room service and events (if required), ensuring smooth service during all meal periods.

·        Assist the Director of Restaurants & Events in managing shifts, setting schedules and ensuring adequate team coverage.

·        Monitor inventory levels and collaborate with the kitchen team to ensure availability of ingredients.

·        Ensure F& B outlets maintain five-star standards in terms of cleanliness, ambience and overall presentation.

·        Greet and engage with high profile customers, ensuring their dining experience exceeds expectations.

·        Handle guest complaints and feedback professionally, ensuring any issues are resolved swiftly and to the guest satisfaction.

·        Train F&B team on luxury service standards, attention to detail and maintaining a welcoming atmosphere.

·        Assist in recruiting, training and developing F&B team to uphold the high standards of establishment.

·        Conduct performance reviews and provide ongoing coaching for the team.

·        Motivate team to deliver exceptional customer service consistently.

·        Assist in controlling costs and monitoring F&B budgets.

·        Liaise with other departments to ensure seamless service, particularly during service, special events and private dining experiences.

·        Drive promotions that deliver great dining experiences for our guests.

·        Ensure all credit and financial transactions are handled in a secure manner.

·        Promote teamwork and quality service through daily communication and coordination with other departments.

·        Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.

·        Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

·        Solicit guest feedback to improve food and presentation quality.

·        Analyse guest insights to identify and meet customer expectations and build on guest loyalty.

·        Interact with guests to ensure expectations are being met.

·        Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.

·        Perform other duties as assigned. 

This job description is designed to outline primary duties and conditions related to the Assistant Restaurant Manager position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes:

·        Passion for delivering exceptional culinary service experiences to diverse clientele.

·        Comprehensive understanding of culinary principles, food trends, and industry best practices, with the ability to translate insights into innovative F&B concepts and offerings.

·        Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build strong relationships, and foster a positive work environment.

·        Exceptional communication and organisational skills, with the ability to effectively multitask, prioritize workload, and adapt to changing priorities in a fast-paced environment.

Working Conditions:

• Flexible schedule, including evening, weekends and bank holidays, as required by business needs.

• Physical demands such as being on the feet for long periods of time and manual handling.

Essential Qualifications

·        A degree qualified, preferably in Hospitality.

·        Minimum 2 years’ experience in a similar position ideally in 5 Star property Hotel. With a track record of driving operational excellence and delivering exceptional guest satisfaction.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.