Day and Night Receptionist

About Montcalm Collection

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

Overview

Montcalm Collection are looking for a skilled and ambitious Front Office Receptionist and Night Auditor to join our team. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

·        Collaborative and empowering team dynamics.

·        Pathways for promotions and growth within the brand.

·        Recognition and Rewards Program.

·        Access to an array of discounts via our Benefits Platform.

·        Comprehensive training through Certified Classroom and E-Learnings.

·        28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·        Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·        Concession on gym memberships.

·        Nutritious meals provided during shifts.

·        Complimentary dry-cleaning service for uniforms.

·        Inclusive pension schemes

Key Responsibilities 

·        Greet and welcome every guest as first point of contact in a professional and responsible manner.

·        To ensure all guests are welcomed and checked into the computer system, ensuring correct accommodation is allocated to the guests.

·        To ensure guests departing from the hotel are checked out and feedback is acted upon in a correct way.

·        Ensure that all allowances and corrections are accounted for with the correct backup.

·        All accounts transferred to sales ledger have required documentation attached.

·        To liaise effectively between departments and management regarding VIP arrivals, groups and functions using the necessary procedures. Supervision of group arrivals, checking rates, routing and updating when necessary.

·        Ensure general filing, correspondence and record keeping is undertaken whilst on shift where necessary, monitoring scanning and updating guest profiles.

·        To assists General Guest’s enquiries face to face and on the telephone, transfer incoming calls as and when required.

·        To be responsible for all aspects of front office operations ensuring that correct procedures are followed in guideline to the company S.O.P’s and delivering a complete and accurate handover of daily events from one shift to the next

Essential Qualifications

·        Previous experience in front office operations or guest services preferred.

·        Strong interpersonal and communication skills. 

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.