Deputy Care Operations Manager

REPORTS TO: Care Operations Manager (COM) 

JOB TYPES: Full-time, Permanent

SHIFT PATTERNS: 

• 12 hour shifts
• Day shifts
• Night shifts

QUALIFICATIONS: 

• Full UK Manual Driving License (Required)
• Enhanced DBS certificate within the last 3 years (preferred)

BENEFITS:

• Company pension
• Cycle to work scheme
• Refer a friend scheme
• Health Care Cash plan upon successful completion of 6 months probationary period
• Wagestream -  This is a financial wellbeing platform for frontline workers

WHY THIS JOB EXISTS:

To deliver high standards of patient transition care using responsible business practices within a healthcare environment. To support with the management and motivation of a developing team.

MAIN RESPONSIBILITIES AND ACCOUNTABILITIES:

·         Enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.

.         Engagement and Development.

.         Supporting Patients during Sitting Services and Transportation whilst maintaining SCUK standards and practices.  

·         Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.

·         Be the custodian of the Code of Conduct instilling professional behaviour within the team.

·         Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.

·         Coordinate the recruitment, induction, development and retention of the team.

·         Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching.

·         Observe and identify potential development areas within the team’s performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement.

·         Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.

·         Balance professional administration duties with the needs of the team when transitioning patients on duty.

·         Take accountability for own continual professional development and reflective practice for learning.

·         Achieve business KPI’s, goals and objectives.

·         Ensure all vehicle standards are maintained to the highest level achievable.

·         Respond positively to change by supporting and delivering Company new initiatives.

·         Manage rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients.

·         Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner – including timesheet approval.

·         Provide support for teams when on call.

·         Assume the role of business development as required ensuring all opportunities are maximised through networking and relationship building with clients and partners.

·         Ensure the integrity of the SCUK brand by always maintaining high professional standards for the whole team at all times.

·         Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.

·         Ensure all work activities for the teams are in line with legislation.

·         Any other reasonable duties as assigned. 

WHO ARE WE?

Our Journey began in 2012. We specialised in the delivery of secure patient transport and are continuing to grow. We are passionate about our, PROUD core values; Patient First, Respect, Openness, Unity and Determination. We work in partnership with NHS trusts, private settings and work within the Restraint Reduction Network (RRN). 

We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of RRN training and care we provide. In November 2023 we celebrated 10 years in business as a niche secure transport provider highlighting our growth from one base in Sussex to covering the majority of the UK (including some international transfers) along with celebrating the positive impact of our teams and the great service that they provide, 365 days of the year. 

Equality, Diversity and Inclusion: SCUK is committed to building a culture of inclusivity where everyone within the business feels welcomed, respected and valued as an individual and what we all bring to the business. We all have a responsibility to behave inclusively to fellow colleagues as well as patients, clients, visitors and members of the public in all their activities and to act as ambassadors for inclusion.

KEY INDICATORS TO ASSESS DEVELOPMENT TO LINE MANAGER:

• Encourage teamwork and best practice across all bases.
• Support with succession.
• Start to perform duties as required by the next level.
• Demonstrates commerciality.

BACKGROUND & EXPERIENCE:

• Previous people supervision experience required.
• Previous healthcare and driving experience essential.
• Ability to adapt positively to change.
• Able to communicate core competencies and demonstrate them as a role model for the team.  

In return, we offer:

Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid to name a few. Additional training also available. 

Support and Mentoring: To grow your skills and experience in the Mental Health field. We also offer diplomas and progression opportunities through the company to allow you to build a career you can be proud of. 

Continual Professional Development (CPD): We actively encourage and nurture personal development, providing accredited qualifications (NVQ Diplomas) and access to training in specialist subjects within Mental Health.  

Awards: We recognise employee performance through a peer nomination award known as, Care Awards where winners receive an additional day off. We aim to recognise, encourage and promote safe driving and our excellent drivers are rewarded with gift vouchers on a monthly basis. 

Suggestion Scheme: Our teams voice is important to us and we encourage everyone to submit ideas and suggestions for improvements within the company and implemented ideas are rewarded with gift vouchers.

Deptuy Care Operations Manager Fulltime 40.3 hours contract- Worked on a 4 on 4 off rolling shift pattern, 4 days 7am-8pm and 4 nights 9pm-9am.

Salary: This contract is paid at a blended rate of £13.52p/h (Day, Night and Weekend Shifts). Annual Remuneration to start from £28,377.79, based on expected hours. This is to be discussed during the interview process. 

(enhanced pay of £1.20 extra per hour for work at a Mental Health ‘place of safety’ and for bed watch activities, supporting ward staff) 

Details