Cluster Revenue Manager

Job Title: Cluster Revenue Manager (Dublin)

 

Hotel: The Address Collective Dublin Cluster

 

Location: Dublin

 

Reports to: Director of Revenue & Brand

 

About Us:

The Address Collective is a renowned hospitality group in Dublin, including Connolly, Citywest, and future openings. We pride ourselves on delivering exceptional experiences and maximising revenue potential across all our properties.

 

Principle Accountabilities:

Support, assist, and guide Hotel Revenue Teams within the assigned cluster to maximise revenue from rooms, meetings & events, food & drink, and other sources. Utilise Revenue Management tools to ensure optimal inventory levels and correct price positioning.

 

Key Responsibilities:

 

Inventory Management:

- Maintain accurate inventory levels based on forecasted demand.

- Apply effective control methods during high-demand periods.

- Implement space-release policies to maximise rooms and M&E revenue.

- Regularly review hotel data in OTAs, GDS, and other Internet channels.

- Ensure compliance with Company & Brand Pricing and E-Commerce policies.

 

Pricing and Positioning:

- Ensure correct rate positioning across all segments and seasons.

- Track and monitor price sensitivity.

- Continuously analyse competitors' rates using STR, Lighthouse reports, etc.

- Utilize all available tools to ensure accurate pricing information.

 

Forecasting/Budgeting:

- Conduct monthly rooms forecasting and distribute relevant reports.

- Grow total revenue and RevPAR Penetration (RGI) to approved budget levels.

- Coordinate the forecasting and budgeting of rooms as per Company/Brand guidelines.

 

Market Intelligence:

- Maintain up-to-date knowledge of competitors, marketplace, and demand generators.

- Liaise with FO/Sales for guest feedback about competitors via Review Pro reporting.

 

Revenue Analysis and Tracking:

- Conduct weekly/monthly Revenue Management meetings.

- Ensure active communication between Sales, M&E, Finance, and Front Office teams.

- Utilize Revenue Management Tools (Daily Pick Up Report, H360, Pace, Segmentation, etc.).

 

Revenue Improvement:

- Implement up-selling techniques in the reservations department.

- Focus on call conversions (transient, group, and C&B).

- Track and critique incentive plans on a monthly basis.

 

Hotel Visits:

- Visit all hotels in the Cluster according to demand and requirements, at least once a week.

 

Brand Standards:

- Ensure all advertising and promotional materials are approved by the Director of Brand & Revenue.

- Promote marketing initiatives and monitor hotel publicity material.

 

Quality & Customer Service:

- Ensure new and existing companies receive excellent service to foster loyalty.

- Handle queries or complaints professionally and efficiently.

 

Communication, Teamwork & Leadership:

- Attend weekly/monthly sales and management meetings.

- Lead by example in personal presentation, punctuality, and customer care.

- Be flexible with working hours, travel, and place of work.

- Be cost-conscious regarding travel and accommodation expenditures.

 

Requirements:

- Proven experience in a similar role within the hospitality industry.

- Strong analytical and strategic thinking skills.

- Excellent communication and leadership abilities.

- Proficiency in Revenue Management tools and software.