Digital Content Specialist (Chinese Speaker)

Radisson is currently looking for a Chinese Speaking Digital Content Specialist who will be responsible for on-time delivery of digital content on its multi-lingual global e-commerce RadissonHotels.com and Radisson Hotels app as well as additional Chinese Speaking Platforms to join its Digital Experience Center of Excellence in Madrid. This is an exciting opportunity to be part of a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters. 

The right person for this role:

• Is a Native or Bi-lingual Chinese Speaker with the ability to work in English
• Is Digital savvy and passionate about digital and websites
• Has a strong attention to details and seeks quality
• Sets a high bar for him/herself
• Likes to solve problems and thinks creatively
• Is adaptable/resilient and knows how to handle the unexpected
• Is intellectually curious and creative
• Is organized and able to navigate competing priorities
• Loves editing text for marketing and corporate purposes.
• Can evaluate, suggest and adapt content to make it perfect for the website and app.

The Digital Content Specialist at Radisson Hotel Group has the role to ensure that RadissonHotels.com and Radisson Hotels app display fresh and high-quality content (both text and visual elements) to help the user making a booking decision. Specifically, the purpose of this role is to: 

·       Work with the content tools (CMS, DAM and Translation flows) in order to keep the digital channels up-to-date and appealing to the customers.

·       Support the hotel content needs in order to drive business to the properties

·       Ensuring compliance to brand guidelines and superior content quality to the website and app.

The Digital Content Specialist will be part of the Digital Experience Center of Excellence Team in Madrid, in principle with the target of handling hotel requests and will work closely with the EMEA team communicate with some teams

 The Digital Content Specialist has the responsibility to:

• Maintain high-standard web content on RadissonHotels.com and Radisson Hotel app
• Create new content when required
• Operate the Content Management System (CMS) to publish content on the website and app.
• Collaborate with marketing, branding and other internal teams to determine their needs and recommend solutions that meet those needs.
• Develop and manage timelines for the end to end process from intake of request, receiving

copy and images, loading into CMS, and publishing to the site.

• Manage end to end translations process on content requests through CMS.
• Ensure workflow remains nimble and updates are handled as quickly and efficiently as possible.
• Review reported content requests and provide/implement the fix or workaround.
• Follow and uphold Brand and Site style guides and standards, guidelines provided by the SEO team and ADA compliance.
• Identify CMS/content related bugs and submit tickets in the reporting tool (Jira).
• Monitor web issues submitted to our queue and route to the appropriate party.
• Keep current on the latest editorial and user experience techniques and share best-practice examples with team members

The Digital Content Specialist must possess the following requirements and skills:

• A high/native level of English, speaking a second language is a plus
• Minimum of 2 - 3 years’ experience using a web content management system
• Familiar with ticketing systems and SLA Compliance (Workfront knowledge is a plus)
• Copywriting experience is a plus
• Experience managing content for a global audience preferred.
• CMS Technical understanding skills is a plus
• Basic working knowledge of HTML.
• High degree of ownership and accountability.
• Capable of working cross-functionally across teams.
• Balance multiple projects, assignments, and launches simultaneously within a fast-paced, ever-changing work environment.
• Ability to work with technical staff to communicate issues.
• Excellent communication skills.
• Ability to adapt to rapidly changing, time-constrained launch schedules.
• Highly detail-oriented, organized, and patient.