Concierge

Salary – £23,920 plus service charge  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  

• Uniform offered and dry cleaned.  

• Complimentary on-site parking is available whilst on duty.

• Discounted employee friends & family rates at Arora Hotels.  

• Food and beverage discounts.  

• Christmas gifts and employee parties.  

• Introduce a friend scheme.  

• Cycle 2 work scheme.  

• UK attraction discounts @ Merlin Entertainments.  

• Taste card.  

• Life assurance scheme.  

• Wage stream.  

• Employee assistance programme.  

• Arora star employee recognition.  

• Long service recognition award.  

About us... 

Sofitel Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.   

A bit about what you will do...  

Concierges in our team are passionate about creating the most unique and memorable experiences for our guests. They have a natural ability to make our guests feel welcome, special and cared for throughout their stay. 

• Greet our guests with a warm welcome.  

• Knowledgeable about the hotel facilities and services. 

• Sharing your knowledge of the area and suggesting the right places for guests to visit while staying. 

• Assist guests with arrands and arranging special requests. 

• Main point of contact for our guests throughout their stay, providing outstanding customer service. 

• Promptly and courteously addressing inquiries, requests, and concerns of our guests. 

• Work closely with other departments to ensure seamless guest experiences. 

More about you... 

• providing high quality service comes naturally to you. 

• Dedicated to creating memorable experiences. 

• Extensive knowledge of the local area. 

• Excellent communication skills and a high standard of written and spoken English. 

• You value being part of a team and supporting your colleagues. 

• A smart and professional appearance.  

• Most of all, you have an approachable, positive, and proactive manner.  

• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us... 

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.