Luxury Hotel Receptionist

The Elvetham

Salary: £23,795 per annum
Job Type: Permanent
Hours: Full-time
Town: Hook

The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800's AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.

We are currently recruiting for a Receptionist to join our Truly Talented team.

Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• £23,795 per annum 
• Permanent, full-time contract

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

A hotel receptionist plays a key role in ensuring guests have a positive experience during their stay.

Below is a detailed job description for this position:

Job Title: Hotel Receptionist

Job Summary:
The Hotel Receptionist is the first point of contact for guests. This role involves greeting guests, providing information, handling reservations, and managing check-ins and check-outs. The receptionist ensures that all guest needs and requests are addressed promptly, and the hotel operates smoothly in providing exceptional guest service.

Key Responsibilities:
Guest Services:

Welcome guests warmly upon arrival and facilitate check-in and check-out processes efficiently.
Provide accurate information about hotel services, available rooms, rates, and amenities.
Respond to guest inquiries, both in-person and via phone or email.
Handle guest complaints, escalating issues to the relevant department when necessary.
Assist with special guest requests, such as booking transportation or restaurant reservations.
Reservations and Bookings:

Manage room reservations, including making, modifying, and canceling bookings.
Update guest information in the hotel management system.
Maintain accurate records of room availability and communicate with housekeeping to ensure room readiness.
Administrative Duties:

Process payments, issue room keys, and manage guest accounts.
Handle billing inquiries and ensure guests’ accounts are settled upon check-out.
Operate the hotel’s telephone system, forwarding calls to the appropriate departments or rooms.
Maintain a neat and organized reception area.
Communication and Coordination:

Coordinate with housekeeping and maintenance teams to address guest concerns.
Relay important guest information, such as special requests or VIP status, to relevant hotel staff.
Monitor the lobby and common areas to ensure they are clean and welcoming.

Skills and Qualifications:

Essential:

Proven experience in customer service; hotel or hospitality experience preferred.
Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office.
Strong communication and interpersonal skills.
Ability to handle cash and credit card transactions accurately.

Preferred:

Experience with reservation and front desk software.

Personal Attributes:
Professional appearance and demeanor.
Strong organizational skills and attention to detail.
Ability to multitask and work efficiently under pressure.
Friendly, patient, and proactive in addressing guest needs.

Work Conditions:
Shifts will include  weekends, and holidays.
The role involves standing for long periods and dealing with a high volume of guest interactions.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Elvetham

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.