Commis I

AREAS OF RESPONSIBILITY

 

Prepares and properly garnishes all pantry items, including salads, sandwiches, desserts, specialty plates, and other pantry food orders in accordance with menu specification:

§  Bakes all cookies and muffins and all other special requests.

§  Prepares appetisers, salads, vegetables, desserts for all requested banquets and room service functions.

§  Works out on floor for special events; carving meats for customers, working pasta stations and omelette stations.

§  Prepares all orders in a timely manner.

§  Assists breakfast and lead cooks in preparation of lines and set up for forecasted covers.

 

Checks all cooler and storage areas for cleanliness, quantity, and quality of food products:

§  Maintains cleanliness and stocking of coolers and storage areas.

§  Requisitions food with necessary approvals according to policy.

§  Takes proper care of ranges, ovens, boilers, fryers, griddles, utensils and other equipment.

 

Meets and exceeds customer and team member expectations by providing ‘Yes I Can’ service and teamwork:

§  Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.

§  Provides employees with the skills training to provide value added service to customers.

§  Utilises one-on-one training skills.

§  Communicates effectively with customers, co-workers and supervisors.

§  Demonstrates teamwork by co-operating and assisting co-workers as needed.

§  Monitors service and teamwork on a regular basis and counsels employees on providing ‘Yes I Can’ service and teamwork.

§  Handles difficult situations effectively.

§  Meets ‘Yes I Can’ service standards.

§  Performs other duties as required to provide ‘Yes I Can’ service and teamwork.

 

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

 

Adheres to hotel policies and procedures:

§  Attends work on time as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Minimises safety hazards by following all safety rules and procedures.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

At all time projects a favourable image of Brand to the public.