Executive Housekeeper - Coworth Park

As an Executive Housekeeper at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels 
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities
• £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

You'll love what you do and take pride in delighting our guests:

• Monitor service and performance standards to ensure consistently outstanding experience for guests following the hotel’s core standards.
• Create a training culture within the department.
• Proactive cleaning management to ensure product is at its best at all times.
• Implementation and management of stock control processes and procedures to ensure budgets are not exceeded.
• Identify, implement & monitor new standards to enable service excellence
• Ensure all team members are enabled to deliver consistently excellent service
• Carry out checks on rooms and the Housekeeping team, along with offering training, and understanding of the product. Keep the team focussed allowing them to evolve within the department
• Have effective communication within department and deal with any issues in a professional manner
• Be aware of all room statuses and follow up all queries
• Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up
• Proactive monitoring  and planning of proactive maintenance alongside the engineering department to ensure inventory is serviceable at all time.
• Control all the operating costs within the department to the agreed budgets set
• Monitor & evaluate team performance & conduct probation reviews and PDPs
• Assist in recruitment and induction of new team members
• Participate or lead departmental & Section team meetings and/or training sessions

The items shared are the essence of a day in the life of an Executive Housekeeper, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experience in a Leadership position within Housekeeping in a 5star Luxury environment
• High levels of energy, great organizational skills and team and time management
• Consistency in providing the luxury service to our guests  and your creativity to tackle daily adventures
• Motivational and inspirational individual for employees and team to perform at their best
• An understanding and experience in similar role with an exceptional service excellence      
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Front Of House Manager you’ll have the opportunity to bring these to life and continue to create our legacy. 
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.