Receptionist

Become a Londoner 

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.  A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors.  Situated in the heart of Leicester Square, where the four corners of the city meet.   We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards.  Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.   

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.   

Overview:

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist. 
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You well ensure hotel amenities and outlets are promoted and will arrange in house services as required. 
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.