Rooms Division Manager

Contract: Full time

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.

We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives
• Opportunity to join apprenticeship schemes and support in the development of your career
• Private Medical Insurance
• Private Dental Cover
• Private Pension Scheme

What you will bring

• Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
• As part of our Receptionist team, you will strive to create memorable and personal experiences for our guests
• You will be engaging and leave positive, lasting impressions with guests and colleagues
• Previous experience in a similar role in a luxury environment is beneficial

Your responsibilities

• To oversee and manage all duties of Guest Relations connected with arriving, in-house and departing guests, ensuring that all our guests receive highest quality and personalised service
• To be responsible for Housekeeping, Concierge, Secruity, Reception and Health Club
• To lead by example from the front, be visible for all guests with adequate Lobby and Reception presence, and be the first point of contact for all guests if and when required
• To manage the front of house teams effectively, in line with our values and philosophies