Deputy General Manager

Deputy General Manager

DESCRIPTION

Being a Deputy General Manager at Slim Chickens goes beyond the profit and loss of the restaurant. That is important, but the most important part of your job is to create an unforgettable experience for our customers and for your entire team.

We will make sure you get all the support and training required, plus the freedom run the restaurants as if it was your very own business.

Our Company

We are a dynamic multi-brand franchisee passionate about food and hospitality.

We are growing aggressively with a commitment of opening over 25 units in the next 3 years across the UK within the different brands we represent.

Our people are the heart of our business. Our amazing teams that deliver food and exceptional service to our guests are passionate about what they do. We celebrate individuality, reward hard work, and encourage ambition in each role.

Our Brand

 Slim Chickens is an exciting fast-casual restaurant brand that has built up a huge following in the U.S.A and is rapidly growing with expansion in the UK with sites nationwide. Our Southern hospitality and freshly cooked to order chicken has attracted thousands through our doors and has proved a great hit with the Brits since we started operations here in the UK.

 As we expand across the UK, we are building a team of passionate, ambitious, driven people to deliver the best possible guest experience and to help us in opening our new sites.

We have built up a reputation of serving the highest quality chicken, marinated in buttermilk, hand-breaded and cooked-to-order, all served to our guests with our friendly Southern American style hospitality. Our food is honest, meals are social, and the door is always open.

We know that the experience our guests receive will only be as good as the people who deliver it, and this is where you can get in on the action and join the Slims Nation.

 As a Deputy Manager for Slim Chickens, you will be: 

• Accountable for the restaurant in the General Managers absence, running it like you own every day!
• A leader to the Assistant Manager team and ensure they are given all of the tools to be able to do the job to our expected standard
• A natural born leader with the ability and ambition to run your own restaurant
• A fantastic business brain with a real head for numbers
• A passion for making lives better
• The ability to think differently and outside the box
• Realising your potential and helping each and every one of your team to see theirs
• Having fun and being yourself!
• At least two years’ branded restaurant experience in a Deputy Manager or Assistant Manager role is desirable
• Lead by example and inspire your team to deliver outstanding guest hospitality
• Act as a brand ambassador, building awareness of the Slim Chickens brand
• Take advantage of local marketing opportunities to drive sales and the presence of your restaurant and the Slim Chickens brand in your local area
• Ensuring compliance with all Company policies and procedures.
• Proactively develop and train your team to be the best at what they do

To carry out this role you will need to be over 18

Responsibilities include

• Overseeing all day-to-day restaurant operations to ensure all Company standards are met, both Front of House and Back of House
• Ensuring all staff are well briefed on their responsibilities, and given constant supervision and motivation on all aspects of their work
• Attending management and staff meetings, ensuring all the team are fully briefed and action points are recorded and achieved
• Building and maintaining an efficient team, all driven towards achieving the business objectives
• Demonstrating high standards of restaurant quality, service, hygiene, and health and safety, including passing internal food audits and maintaining high EHO stars
• Recruiting and selecting employees to the agreed staffing levels using cost effective recruitment methods
• Supporting the delivery of all key training, identifying training needs and capability gaps within the team
• Displaying exemplary and professional attitude and appearance at all times
• Ensuring all customer requests and feedback, both verbal and written are responded to promptly and efficiently
• Working in Back of House helping and training the team during peak times
• Complying with all legislative and Company Food Hygiene and Health & Safety requirements and helps to promote a positive safety culture throughout the business
• Ongoing engagement with Franchisee Head Office
• Communicating effectively with the GM at all times to ensure they are apprised of happenings in the business

Experience

• Proven leadership expertise and excellent problem-solving skills
• Previous experience working in a management position within the catering and hospitality industry
• High level of communication skills with the ability to effectively coach and develop your managers and team

Personal Attributes

• Friendly and approachable
• Have superb organisation skills
• Uplifting and motivating with a good sense of humour
• Strong communication skills
• Enthusiasm and strong but fun personality
• Excellent time management
• Take pride in personal appearance

• A starting salary of £29,500- £31,500 (Base Salary + Bonus OTE)  per year
• 44 Hour contract based over 5 days
• A chance to join a company with ambitious growth plans with opportunities to develop and progress your career in an exciting industry
• A Performance based bonus that’ll help drive performance in your area
• Participation in the pension scheme
• 28 days paid holiday
• An overall fun, motivated, and growing team to work with!
• Wage stream - Access to advanced pay 
• 50% Discount off your total bill for you and 5 friends in our restaurants (T&C's apply)
• Free meal while you’re working
• Your growth and development is as important to us as it is to you- we work with you to support your development every step of the way.

Are you an inspirational leader? fun? Eager to learn? We would love to have you as part of our team! Come join the Slims Nation!