Reception Supervisor

Champneys Forest Mere

Contract: Full Time
Salary: £12.00 per hour plus plus gratuities and commission

Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.

Some Responsibilities include:

• To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
• To assist with implementing training and coaching of the service standards to Front Office team.
• To ensure service to guests is engaging and proactive.
• To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
• To review customer satisfaction levels in Front Office and action issues from feedback promptly.
• To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.
• Drive sales for all classes and treatments.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform