Reservations Supervisor

Champneys Head Office

Contract: Full Time
Salary: £13.46 per hour plus commission

We know more often than not the guest experience starts in our call centre. When we receive calls or emails, we know we have a guest that wants to embark on a journey of wellness and wellbeing and wants to experience one of our many offerings across our diverse portfolio.

This team environment is incredibly quick paced, lively, action packed and full of energy.

As a Reservations Supervisor, you will play a vital role in the success of our innovative and forward-thinking business by motivating and leading our friendly and dedicated reservations consultants to generate revenue, make bookings and organise treatments over the phone.

This is a fantastic opportunity to lead our high energy contact centre team who pride themselves on delivering a fantastic guest experience in a friendly and engaging way. You will be able to motivate our reservations team and create a fun and hardworking environment. Our reservations department is the first point of contact for our prospective customers, so it is imperative that you are customer service focused and are always striving to provide the best service to our prospective and returning guests. This role is ideal for someone with excellent communication and motivational skills. You will have a pleasant telephone manner, great communication skills both written and verbal, and be able to use your own initiative.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform