Night Porter

Front of House - The Ickworth

Contract: Permanent
Salary: £12.08 per hour plus generous service charge and great benefits

The Ickworth Hotel, nestled in the picturesque surroundings of Bury St Edmunds, Suffolk, is a beautiful retreat that offers an unparalleled family experience for our guests. Set within 1,800 acres of stunning National Trust parkland, The Ickworth Hotel combines heritage and modern elegance, and is known for its exceptional service, and brilliant family activities. 

We are seeking a dedicated and proactive Night Porter to join our team at The Ickworth Hotel. In this crucial role, you will ensure the smooth running of the hotel during night hours, maintaining exceptional standards of service and security for our guests.

Key Details:
• Position Type: Permanent
• Hours: Flexible, ranging from 16 to 40 hours per week
• Pay Rate: £12.08 per hour, plus a generous service charge
• Start Date: Immediate

We are looking for someone with a flexible approach to working hours, as the role may involve covering up to 40 hours (5 nights) on occasion, including holidays.

Key Responsibilities:

-  Oversee the running of the hotel from sundown to sunrise: ensuring the safety, security, and well-being of all our lovely guests.

- Guest Assistance: Provide assistance to guests during the night, including check-ins, handling guest enquiries, and ensuring their comfort and satisfaction.

- Maintaining the brand standards of our reception and public areas: keeping areas tidy and presentable.

- Work as part of a motivated team: this is a hands-on role managing the guest experience, giving concierge service.

- An understanding of health and safety: as well as the ability to keep calm in challenging circumstances

To succeed in this role, we are looking for someone who has:

• Previous experience in a similar role or hospitality background is preferred.
• An engaging personality, with a passion for hospitality who can provide great service to our guests.
• The ability to interact and engage with all guests including children.
• Problem solvers - a person who can answer guest questions and looks for solutions, with the ability to handle emergency situations calmly and efficiently.
• Basic computer skills and accurate numeracy- along with honesty and good judgements.
• Availability to work night shifts and weekends.

Why work with us?

• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, The Ickworth Hotel is a country house hotel based within a 1800 acre national trust property in Bury St Edmunds. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.