Guest Services Manager - Coworth Park

What you'll get

As a Guest Services Manager at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels 
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including a Winter ball
• Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities 
• Up to £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

 What you'll do

You'll love what you do and take pride in delighting our guests: 

• • Duty Manager responsibilities – to oversee the running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
  • Ultimately responsible for the provision of a seamless guest experience.
  • Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
  • Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
  • Attend meetings when necessary including the daily morning meetings.
  • Ensure a lobby presence  at all times especially peak times. Greeting and meeting with guests.  Ensuring all VIP Guests are met.
  • High engagement with guests throughout their stay to make them feel at home and create the warmth of Coworth Park. In addition promoting hotel services and facilities.
  • Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
  • Daily reporting including nightly reports when required
  • Run end of day using the hotels operating system when required
  • Create daily briefing sheet
  • Send out report pack to HOD’s
  • To coordinate with all hotel departments by anticipating and communicating guests needs.
  • Daily Inspection of  Front of House/ Back Office areas and guest rooms.
  • Following up on guest complaints and queries from the day
  • Live our values on a daily basis through being a Coworth Park brand ambassador.
  • Comply with all statutory and company health and safety, fire, bomb and security regulations
  • Ensure job required certificates are kept up to date
  • Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
  • You may on occasion be required to adjust your hours of work to cover the hotel needs

The items shared are the essence of a day in the life of a Duty Manager, but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring