Receptionist

Join our team of receptionists providing a warm and efficient first point of contact with all visitors of the hotel, including at the front desk face-to-face, via telephone and written communication providing the excellent customer service we have become known for.

Role of the Receptionist:

·         Providing professional and friendly service to our customers, ensuring the standards of customer care, friendliness and politeness are met

·         Answering telephone and enquiries at the front desk.

·         Checking guests in and out

·         Dealing with customer enquiries and referring to relevant department

·         Taking reservations, calculating room rates and putting reservations into our systems

·         Dealing with amendments and cancellations

·         Handling customer complaints

·         Preparing reservation confirmation letters and dealing with reservation queries

·         Daily banking

·         Co-ordinating guests' requests with other departments

Experience / Skills of the Receptionist:

·         Friendly and professional manner

·         Clearly spoken and good telephone manner

·         Exceptional communication skills both verbally and written

·         Excellent customer service skills

·         A high standard of personal presentation and professionalism

·         Experience as a receptionist in a 3-star hotel or above is desirable.

·         Excellent attention to detail

·         Basic computer literacy including the use of Microsoft Outlook, Word, and Excel

·         The ability to be calm and well organised, even when working under pressure

·          Have the ability to pick up new systems quickly (full training given)

Working Hours:

Full-time 40 hours per week, working 5 days out of 7 (including evenings and weekends).

Location: Blakeney, Norfolk

Contract type: Permanent

Benefits: Working in a beautiful quayside location with a great team + 28 days annual leave, pension scheme, development opportunities and other staff perks.