Health Club Host/ess

Contract: Full time

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

A wellbeing haven in the heart of the city, the Health Club is the place to escape to and rejuvenate the mental and physical wellbeing. Our highly skilled therapist approach each session as a personalised ritual, tailored for each client. Our members make use of our discreet gym and our biggest secret is our 18m lap pool using an innovative mineral cleaning system making it chlorine-free.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives

What you will bring

• Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
• As part of our Health Club team, you will strive to create memorable and personal experiences for our guests and members
• You will be engaging and leave positive lasting impressions with guests and colleagues, and be an expert in guest service
• Previous experience in a similar role in a luxury environment is beneficial
• You will articulate in excellent spoken and written English as well as be computer literate

Your responsibilities

• Welcome our guests and members in a warm and welcoming manner 
• Possess excellent knowledge of our treatments and products and effectively communicate this to our guests
• Answer all incoming calls promptly and courteously in accordance with our standards
• Monitor and trace all treatment confirmations by email or phone and keep record of those in an organised manner.
• Provide a friendly, courteous and professional service at all times