Guest Experience Manager

As a Guest Experience Manager at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
  
• Complimentary stays including breakfast across the Dorchester Collection Hotels 
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities 
• £1,000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

You'll love what you do and take pride in delighting our guests:

• Our Guest Experience Manager is responsible for ensuring a seamless and guest centric service is offered throughout every interaction with our guests while building lasting relationships and creating brand bonds to create guest loyalty. 
• They will oversee and manage to daily operational functions of the Guest Services and Guest Relations Departments to ensure each of our guests receives a truly exceptional experience while on property.
• Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day.  The purpose of our Guest Experience Manager is to live their behaviours to continue to create our legacy. 
• Our  Guest Experience Manager  e is entrusted with coordinating and planning for all of the guest’s stay, through research and communication with all departments to create a memorable stay.
• Communication is what keeps our departments running perfectly. Our  Guest Experience Manager   must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• As a senior member of the team, our  Guest Experience Manager   will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team. They will liaise and support the Director of Rooms with the daily operation of the hotel, as well as closely collaborating with the Global Director of Guest Relations

The items shared are the essence of a day in the life of our Guest Experience Manager, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day and every day. As our Guest Experience Manager, you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You will comfortably communicate in this language