Receptionist

Contract: Full time

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.

We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives

What you will bring

• As part of our Reception team, you will strive to create memorable, personalised experiences for every guest.
• You have a genuine passion for hospitality, with high standards and strong attention to detail.
• You are highly organised and attentive, able to anticipate guest needs, accurately record details, and clearly communicate information to guests and colleagues.
• You are engaging, professional, and leave a positive, lasting impression on both guests and colleagues.
• Previous experience in a similar role within a luxury environment and familiarity with Opera Cloud would be an advantage

Your responsibilities

• Welcoming guests, ensuring a smooth welcoming experience, check in, rooming and check out
• Deliver exceptional service to our guests at all times in line with LQA, Forbes and our One Aldwych standards
• Recognise and anticipate the needs of our guests, and communicate, take action, and follow up where needed to create memorable guest experiences
• Assist and communicate with all departments ensuring a smooth stay for guests