Night Room Service Waiter / Waitress

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  

• Uniform offered and dry cleaned.  

• Discounted employee friends & family rates at Arora Hotels.  

• Food and beverage discounts.  

• Christmas gifts and employee parties.  

• Introduce a friend scheme.  

• Cycle 2 work scheme.  

• UK attraction discounts @ Merlin Entertainments.  

• Taste card.  

• Life assurance scheme.  

• Wage stream.  

• Employee assistance programme.  

• Arora star employee recognition.  

• Long service recognition award.  

About us... 

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours.  Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates. 

A bit about what you will do...  

Night Room Service waiters and waitresses in our team play a key role in providing personalised service by engaging with our guests and creating memorable experiences. 

• Deliver food and beverage orders promptly to guest rooms, ensuring accuracy and presentation is to our excellent standard. 

• Provide exceptional service to guests, anticipating their needs and responding to requests promptly and courteously. 

• Assist with the setup and delivery of special requests or amenities for VIP guests and special occasions. 

• Maintain knowledge of the hotel's menu, services, and local area to provide recommendations and information to guests. 

More about you... 

• Providing high quality service and attention to detail comes naturally to you. 

• Strong communication skills. 

• The ability to remain calm whilst under pressure.  

• Feeling comfortable in a fast-paced, busy environment. 

• You value being part of a team and supporting your colleagues.  

• A smart and professional appearance. 

• Most of all, you will have an approachable, positive, and proactive manner. 

• 5-star hotel experience in a similar role would be a real advantage. 

Grow with us... 

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.