Reception Manager

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.   

We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel.

Overview:

• Amazing opportunities to join the Front of House Team at The Londoner Hotel as a Reception Manager.
• As a Reception Manager you will be responsible for ensuring the smooth running of the lobby operation ensuring a high level of service is always maintained and expectations are exceeded.
• As a Reception Manager your focus will be on service delivery, as guest satisfaction is paramount within this role.
• You will be responsible for ensuring you lead the lobby team to establish a highly motivated and winning team.

About You:

• Proven track record of overseeing a busy reception as a reception supervisor or hotel duty management experience is required within a 4 or 5 Star hotel.
• Previous experience of IT applications including Opera, Office 365, Sales Force.
• Be able to demonstrate previous experience of leading, coaching and developing a team.
• It is essential you have excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Our Benefits Package:

• Competitive salary 

• 28 days Holiday per annum including Bank Holidays increasing with long service 

• Complimentary hot meals, salad bar and unlimited beverages provided daily 

• Recommend a Friend Scheme of up to £500 per friend recommended. 

• Annual complimentary night stays within our hotels 

• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends 

• Access to a discount platform for all of the most popular stores and outlets 

• Auto enrolment into our company pension scheme 

• Regular social events across all hotels 

• Annual company recognition events held in January each year 

• Wellbeing champions across all of our hotels 

• Access to our company doctor for medical appointments and occupational health support 

• Access for all hosts to our online learning platform Edwardian Academy 

• Opportunities for promotion and a wide range of training programs to support your development