Assistant Reception Manager

The Role: Assistant Reception Manager

The Restaurant: Quaglinos

The Location: St James

The Hours: 48 Hours Per Week

Why work for us:

Who we are: 

At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 30 diverse venues across 6 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by David Loewi, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories, Orelle and South Place Hotel.

Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also host live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s also boasts two ornate private dining rooms.

A bit about what you will be doing: 

We are looking for a passionate and guest-centric Assistant Reception Manager to join our team at RESTAURANT. In this pivotal role, you'll support the Reception Manager in ensuring the smooth running of our Restaurant. You'll be responsible for managing calls, enquiries, and reservations with grace and efficiency, while also taking the lead in the absence of the Reception Manager. With your warmth and charm, you'll build lasting relationships with both guests and team members alike, ensuring a welcoming atmosphere at all times. Your primary focus will be on ensuring the smooth allocation of guests in a planned and organized manner, contributing to the overall success and strategy of the restaurant. This role offers a fantastic opportunity for personal and professional growth, with the chance to shape unforgettable moments for our guests while charting your own path to success in the hospitality industry.

Your key duties & responsibilities would include: - To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times - To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression” - To take reservations correctly and with the respect of the policies when necessary - To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints - Manage the front desk by receiving incoming calls, greeting and attending guests' needs - To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience - To look after reception appearance and presence - Understand relevant H&S legislation and the implications on the business, taking action as required - Cost control and financial budgeting alongside the Senior Reception and Reservations Manager If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!

At D&D London, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.