Income Auditor

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together well-being innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest-focused Income Auditor to join our incredible Finance team at Pan Pacific London. 

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.

If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Working as the Income Auditor, you will be responsible for ensuring the smooth running of this function ensuring that all revenues are recorded and reported on a daily basis and all control procedures are in place relating to the income process researching and resolving all discrepancies and developing procedures to eliminate such discrepancies. Assist the Assistant Director of Finance to be accountable for all the financial activities which include financial controls, protection of the company’s assets, accounting operations, preparation of financial reports and the management of the annual budget. Your tasks as an Income Auditor will include but not be limited to:

KEY RESPONSIBILITIES

 ·         Liaise with other departments in the Hotel concerning income audit and reporting functions.

·         Verify allowances, paid out and miscellaneous postings for authorisation and coding adhere to SOP

·         Investigate discrepancies and develop procedures to eliminate them.

·         Prepare housekeeping discrepancy report, investigate discrepancy if needed

·         Review complimentary rooms report with correct approvals

·         Check that all telephone, laundry, and health club charges are captured and reconciled against Opera.

·         Communicate with the Operation team and outlets about questions or problems with regard to posting that require explanation or correction

·         Balance city, guest and deposit ledgers on a daily basis

·         Balance room package and hotel guest charges.

·         Maintain a strong working knowledge of property management and point-of-sale systems.

·         Review and reconcile Micros Vs Opera to make sure all has been interfaced accurately

·         Make spot checks for all outlets at random. Investigate the discrepancy and report back to management with findings.

·         Check all credit card refunds and backups for appropriateness and approvals as per SOP

·         Advise the Assistant Director of Finance on existing operational/ financial issues

BENEFITS OF WORKING AS AN INCOME AUDITOR AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·         Access to Mental Health First Aiders

·         Celebrate your Birthday with an extra day off

·         Cycle to Work Scheme

·         Referral Scheme

·         Seasonal Ticket Loan

·         Enhanced Maternity and Paternity Policy

·         Eye Care Voucher Scheme

·         Social & Employee Wellness Activities

·         Employee Assistance Programme including 24/7 virtual GP and financial advisors

·         2 Hotel-Wide Social Events a year as well as additional social gatherings

·         Flexible Work Policy

·         Dry cleaning for uniforms and work attire

·         Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

·         Guest Experience Programme

·         Discount on our Food and Beverage Outlets

·         Discount on Internal Spa Treatments

·         Culture Club – Focuses on Diversity and Inclusion

·         Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·         Complimentary meals prepared for you by our chefs

·         2 Study Days per year (fully paid and in addition to your annual leave)

·         2 Volunteer Days per year (fully paid and in addition to your annual leave)

·         Progression – our goal is to always coach and keep our employees helping you to develop and grow internally and within the PPH Group

·         Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

·         Hotel of the Year, Group 2023 | Catey Awards

·         Hotel of the Year, London 2022/2023 | AA Hospitality Awards

·         Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for Income Auditor must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for Income Auditor will be required from all candidates.