Receptionist

Company: COMO Metropolitan London

Location:
London W1K 1LB United Kingdom

Date Posted: 2024-11-23 22:05:19

Salary:

Job Type: Full-Time

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COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

What you will do:

Follow company policies and procedures regarding the check-in and –out process whilst providing our guests with prompt, efficient, and friendly service.
Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
As our receptionist you must represent the COMO brand and reflect our vision and values at all times.
Handle guest interactions and complaints in a polite, engaging and empathetic manner.
To attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain the smooth operation of the department.

Who you are:

You will be excellent at greeting and establishing a rapport with our guests
You will be extremely well-organised, responsive to business needs and be a team player.
You will have excellent written and verbal communication skills
You will have strong IT skills Knowledge of Opera is highly desirable
A proactive approach with a self-driven attitude.

What we will offer you:

Service charge
Employee rates for all COMO Hotels and Resorts properties worldwide
Employee discounts on Nobu London
3 complimentary nights stay in any COMO Hotel or Resort Worldwide
Career development opportunities
A lucrative bonus for introducing someone to any COMO property
An exciting calendar of wellness and engagement activities
Access to free financial advice
Access to an Employee assistance programme; offering support and advice
Free meals on duty
Company Sick Pay

Sustainability & Corporate Social Responsibility

At COMO, as an Earth Check Bronze Certified hotel, we are committed to fostering sustainability and corporate responsibility across all aspects of our operations. As part of our team, you will play an active role in shaping and supporting initiatives that align with our environmental, social, and governance (ESG) goals. We value candidates who are passionate about driving sustainable practices and contributing to a positive impact on our communities and the planet. Your participation will be crucial in helping us meet our sustainability objectives and create lasting change.

Ref: 1|6|HA|2323171

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