General Manager - Multi-Site

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

As General Manager, we expect you to be the one to lead the team, drive service and sales and be the constant face of energy and passion on the floor! The atmosphere in Grind is fast-paced and vibrant, and it is your responsibility to uphold GRIND standards and develop a team that thrives under pressure. You will need to be able to implement a strong working ethos of the team and drive sales through the training of all staff.

We are looking for an experienced General Manager with at least 2 years of experience in hospitality management. You will need to demonstrate knowledge and skill in training all levels of staff in various areas of the business. Furthermore, you will need to have had significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met will be apart of your daily duties.

Role Responsibilities:

1. Successfully run of a high volume & fast-paced coffee-shop in line with GRIND standards
   
2. Possess full understanding of Steps of Service
   
3. Effectively lead a team of up to 10 employees
   
4. Create daily brief sheets for all sections of the site
   
5. Generate and complete weekly rotas to support payroll
   
6. Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
   
7. Strategically manage and meet budgets & business targets
   
8. Provide ongoing training & developing programs to all team members
   
9. Hire and onboard all new site employees into the business
   
10. Implement effective staff initiatives and strategies (to improve retention and team engagement)
    
11. To motivate all staff and project a positive attitude at all times. 
    
12. To ensure all staff receive regular training, according to Grind’s procedures, relevant to their job description, and that training is documented and kept on file.
    
13. Displays a smart and professional appearance, representing the company in a positive manner 
    
14. To undertake regular team meetings and participate in necessary Management meetings

• Strong managerial and leadership skills
  
• Possess excellent communication skills to enable effective dialogue with colleagues and customers
  
• Ability to work well under pressure and use initiative
  
• Ability to problem solve and escalate complaints accordingly
  
• Dedicated team-player, who strives for excellence and leads by example 
  
• Strong time-management and prioritisation skills
  

If this gets you going we would love to hear from you, please submit your application and we will be in touch as soon as possible.