GENERAL MANAGER - SMASH + GRAB

General Manager - London, Liverpool Street

Welcome to Smash + Grab – the first ever Smashed concept from Honest Burgers, launching in 2024.

What we offer You:

• £39,000 - £42,000/year
• Bonus scheme
• Contracted 45 hours/week
• Ongoing learning and development to further your career
• Complimentary team food & soft drinks while on shift
• VIB (Very Important Burgers) – £100/month, food & drink allowance off shift to spend at any Honest Burgers restaurant
• Your birthday off work, fully paid
• Cycle to work scheme
• Up to £1000 “Refer a Friend” scheme (T&C apply)
• Enhanced company sick pay, after your first year with Honest
• Enhanced maternity or paternity pay, after your first year with Honest

Who we are:

What would happen if you took the best bits from Honest Burgers (quality ingredients, great people and provenance) and added all the best bits from quick service restaurants (speed, convenience and great value)?

Smash + Grab is the rebellious sibling to Honest Burgers. Smash + Grab is all about Smashed burgers. Carefully homemade beef patties, smashed and seared with homemade toppings and sauces. Chips that are always fresh and never frozen, smothered with toppings that will leave you wanting more. Our team are front and centre when it comes to cooking with pride and delivering with fun. We use tech to make it quick and easy for our customers to order their Smashed fix. This is a place where our food speaks for itself, our service is quick and served by a team who are incredibly proud of what they do. We have big ambitions for Honest as a brand and Smash + Grab is one of the key drivers for our future success.

Our first ever Smash + Grab opening will be a fast-moving, high-energy restaurant serving outstanding burgers in the heart of London, Liverpool Street. 

We are looking for a seasoned (no pun intended) General Manager, who leads by example and never compromises on quality. 

This is about driving the right behaviours which will lead to results – because we do the right thing and not the easy thing. You’ll motivate your team to deliver quality to each and every customer, while owning your P&L, driving sales, championing health and food safety and controlling costs. 

You’ll also need to stay on top of the day-to-day, too. It’s about maintaining a consistent and quality experience to customers. Delivering the highest standards, achieving ambitious targets through teamwork and guiding your team so they can deliver your vision each time.

At Smash + Grab we ask three things of you that are really important to us -

• Be Proud - Sharing your pride and dedication with others, leading by example and never compromises on quality. You’ll inspire your team to do the right thing every time because they will see you working with them shoulder to shoulder in the peaks of service.

• Be Positive – Seeking opportunity to improve whilst motivating and bringing the team together to deliver quality for each and every customer and championing health and food safety.

• Be You - Because who else are you going to be? The only thing we ask is to be aware of the impact you have on others.

If you’re flexible about where you work, there’s no limit to how far you could go and we provide the support and with training and development plans to set you up for success in your future career steps. 

We are looking for someone with:

• General Manager experience of +2 years
• Branded QSR experience
• Excellent customer service experience
• Proven track record of developing teams
• Proven track record of achieving results
• Excellent communication skills
• The desire to make every customer leave happier than they arrive

We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone.
This means your name, age, race or gender doesn’t need to be on your CV. If you’d rather take it off, that’s good with us.