Deputy Manager

Company: Airport Retail Enterprises UK Ltd

Location:
Edinburgh EH12 9DN United Kingdom

Date Posted: 2024-11-23 10:04:50

Salary:

Job Type: Part-Time

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We believe airport customers deserve better - we ARE here to delight.   

Join our dynamic family-run airport hospitality business as a Deputy Manager at Edinburgh Airport, helping to lead in one of 3 new restaurants (Icons Bar, Seoul Bird, PizzaExpress) to deliver exceptional food and outstanding customer service with a highly trained and motivated team.   

As Deputy Manager, you will play a vital role in supporting the Snr General Manager, ensuring that high standards of service are maintained. You will also take responsibility for the restaurant in the Snr General Manager’s absence, leading by example and helping drive our success. If you're passionate about hospitality, enjoy managing teams, and want to make a significant impact, we’d love to hear from you. 

The Role 

Supporting the Snr General Manager, you’ll ensure our consistently high service levels are maintained in line with company policies, driving sales and operational efficiency. You’ll step into a leadership role when the Snr General Manager is unavailable, taking responsibility for certain business areas and leading the restaurant team during your shifts. 

Main Duties 

  • Lead the restaurant team  

  • Oversee, coach, and guide the team to continuously improve service while adhering to health and safety, food preparation, and alcohol licensing requirements. 

  • Ensure confidentiality and act in accordance with data protection requirements when handling personal data. 

  • Motivate the team through positive communication, delivering informative pre- and post-shift briefs. 

  • Handle escalated customer complaints and support colleagues in resolving issues. 

  • Ensure all activities, including financial and administrative tasks, are completed according to the Duty Manager daily task lists. 

  • Keep senior management informed of any significant issues arising during shifts. 

  • Control budgets and optimise expenses 

  • Oversee recruitment and training of new employees 

  • Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) 

  • Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values 

We are seeking an experienced, self-motivated individual with a passion for delivering outstanding customer service. Flexibility with shift patterns and leadership experience in hospitality are essential. 

To excel in this role, you’ll have: 

  • Leadership and management qualifications. 

  • Extensive hospitality experience with leadership responsibility. 

  • Familiarity with airport-based hospitality (preferred but not essential). 

  • A track record of success in customer satisfaction, sales, and service. 

  • Excellent written and verbal communication skills. 

  • Proven ability to manage teams and individuals in a busy hospitality setting. 

  • Strong organisational skills and the ability to manage competing priorities. 

  • The ability to handle customer complaints and resolve them effectively. 


 Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you; 

  • Curious, passionate and resilient  

  • Responsible, hard-working and keen to help others 

  • Willing to show up, be positive and have FUN!  

If so, we welcome you to apply. 

Salary & Benefits 

  • Tronc (tips and gratuities distribution system) via an elected troncmaster. 

  • NEST pension. 

  • Free meals while on duty at the site, from the 'Staff Duty Meal' options. 

  • Access to the ARE Reward Hub from day one, offering discounts and perks across hundreds of retailers. 

  • Access to our Employee Assistance Programme for health and well-being support from day one. 

  • 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days. 

  • Staff referral bonus scheme. 

Please note: 

You will be required to provide proof of your right to work in the UK. We will assist you in obtaining an Airport Security ID Pass. 

Ready to lead a fun and dynamic team? Apply now and join us at ARE 

If you meet these requirements and are eager to be part of our team, please apply today! 

Equal Opportunities 

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. 

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination. 

Accessibility and Adjustments 

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process. 

Ref: 1|6|HA|2319836

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