Credit Coordinator & Collector

We are seeking a highly motivated and detail-oriented individual to join our team as a Credit Coordinator & Collector. This unique role is critical in providing administrative support to our collective credit and collections objectives ensuring efficient operations and effective credit management processes are followed and improved.

Based within our Area Support Office at Radisson Blu Manchester Airport (hybrid working), your primary responsibilities will be:

Collaboration with Procurement and Credit Manager: Work closely with each our EMEA procurement departments and credit managers to set monthly goals and support plans, ensuring alignment with organizational objectives in achieving cash targets

Account Management and Training: Manage a defined number of accounts as part of credit controller tasks, providing training and development opportunities while gaining a deep understanding of the collection cycle to others as required.

Engagement with Third-Party Partners: Responsible for liaising with third-party customers and partners to review volumes of unpaid invoices and handle the query resolution to allow payments to be made.

Proactive Risk Management: Actively support hotels with specific tasks in the credit risk management function daily.  

Preparation of Meeting Data and Documentation: Prepare all necessary data and documentation for credit meetings/overviews to key team members including write-off documentation and debt referral for recovery action, ensuring accuracy and completeness.

Process Improvement and Collaboration: Work closely to identify new opportunities to streamline and drive best practices.

Commission reduction initiatives: work to improve the long-term reduction of our third-party commission processor by tracking and spotting trends to improve key payments

Requirements:

• Prior experience in credit management or in a Senior Credit Control capacity
• Proficiency in Microsoft Excel is mandatory.
• Ability to work at a fast pace and self-motivate.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Prior experience in credit management or related field preferred.

What's in it for you?

• Free Parking or discounted rail travel
• Special rates for our team members while staying in our hotels worldwide 
• Contributory pension scheme and Life Assurance 
• Complimentary meal each day when working in the office
• Access to the Employee Assistance Programme through UNUM 
• Fantastic training and opportunities to progress 
• 20 days holiday (plus bank holidays) - increasing each year up to 25 days 
• Discounted Gym Membership which includes use of our leisure, pool and gym facilities