Reception Supervisor

“The world is yours with Meliá”  

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

** Salary package: £28,840 plus commission on upsell // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more** 

Reception Supervisor 

 Mission: To supervise the daily shift on Reception, ensuring all Receptionists and Cashiers carry out all duties  to the required standards and that all guests are attended to with the utmost courtesy.

Responsibilities will include, but are not limited to: 

• Observe and ensure that all staff on duty are aware of the security, health and safety regulations.
• Supervise and organise all staff on the duty shift, affording maximum desk coverage at all times. Ensure that all meal breaks are taken.
• Ensure that all special requests for regular guests, VIP's and groups are actioned with guidance from the Reception Management team.
• Make all staff on duty aware of the daily availability and overbooked situations if applicable.
• Assist the Reception Management team in the implementation of new procedures and coordination of training.
• Ensure the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
• Keep in close contact with Housekeeping and Concierge throughout the shift to follow through on all special requests made.
• Be a role inspiration to the Reception team, with great attitude, customer service skills, team work, health & safety compliance and brand standards.

What are we looking for? 

·       Minimum 1 year of experience as a supervisor in a related industry 

·       Fluency in English 

·       Spanish knowledge preferable

·       Knowledge of the Opera system.

 The successful candidate must already have eligibility to work in the UK. 

Because belonging to the great Meliá family is being VIP   

·       Competitive Salary 

·       Holidays: 28 days’ holiday including 8 public holidays 

·       Contributory pension scheme 

·       Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation) 

·       Discounted dental and health cover with HSF 

·       Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets) 

·       Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform 

·       Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules) 

·       High street discounts: with Perks at Work 

·       Pay Day Parties

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

 Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. 

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. 

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.  

If you want to be “Very Inspiring People”, follow us on:  

INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR