National Account Manager

A bit about us

Grind is a coffee company that lives in London. After opening Shoreditch Grind in 2011, the brand expanded across London with cafés and a production coffee roastery. 2020 changed Grind beyond recognition and since then we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our pink pods, the UK’s first home compostable coffee pods for Nespresso® machines, available online as well as in Waitrose.

Based in Shoreditch, we have a team of talented people working on everything from product development to creative production, to customer experience.

Since 2011 we’ve been serving flat whites to the people of London from our London cafés, and in 2019 we took Grind online - and since then we’ve shipped tens of millions of our pink compostable coffee pods to customers around the world. 

This year we took Grind coffee into supermarkets for the first time. This new pillar of the business allows our products to be an extension of our brand. We are bringing the quality of our café experience into everyone’s coffee cup - whether they’re at home, at work, or on the go. It allows our products to be an extension of our brand.

A bit about the role

In 2023, we launched Grind coffee products into supermarkets & wholesale, with 2024 to be our biggest year yet. Having originally conquered the high street, then built a hugely successful D2C business, we are now focused on succeeding in B2B with confirmed launches in 4 major UK supermarkets 2024 - 2025.

This new pillar of the business allows our products to be an extension of our brand. We are bringing the quality of our café experience into everyone’s coffee cup - whether they’re at home, at work, or on the go.

We are currently recruiting a National Account Manager to spearhead the success of our brand into a new, southern-based key Grocery account. You will join a small but growing team at Grind, where the opportunities for growth are immense.

Responsibilities

• Cultivate and nurture strong relationships with internal and customer key stakeholders to create a foundation for long-term partnerships and business growth.

• Oversee product management across three categories: coffee beans, pods, and ready-to-drink iced coffees.

• Work with our Brand and Marketing teams to create innovative sales and marketing plans customised for the account to achieve targeted sales goals.

• Utilise data insights to optimise merchandising strategies and develop winning product solutions.

• Collaborate closely with Sales and Roastery Operations teams to ensure exceptional customer satisfaction and seamless processing

You’ll have

• To be successful we need a passionate team player who exudes positivity and a can-do attitude

• This is a business that has strong values and and exciting plans for sustained growth, so you will need to mirror the ambition of the business

• You will already have a strong background in branded consumer business and account management

• Branded FMCG trained

• Big four supermarket account management experience

• Experience of food & beverages is essential

• High drive and ambition led mindset

• Strong relationship skills, both internally and externally

• SME mindset - don multiple hats. 

• Most importantly, this is about your style and drive, as this is a business that puts the customer and its employees front and centre of everything they do. We need team players who want to have fun and genuinely enjoy what you do. 

Benefits

• 25 days of holiday per annum plus Bank Holidays 

• Access to our company wellness scheme

• Full access to our Mental Health Service - at all times of the year

• Great company staff discounts for friends and family

• Career development opportunities in a wide range of training programmes

Salary

Dependent upon experience but c£60,000 - 70,000k + bonus & package