Host/Hostess

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy).

Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! 

Join our amazing team as our Host/Hostess!

YOUR MISSION:

• You will be part of a BIG MAMMA floor team!

• You will be the first person our guests meet at the beginning of their experience, and it is vital you give a warm, welcoming and professional first impression. 

• You will be greeting and seating our guests, allocating tables and accommodating walk-ins. 

• You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed. 

• You will be a good problem solver, responding appropriately when bookings don’t always go to plan. 

• You will respect health and safety standards and maintain cleanliness and organisation across the floor. 

• You will spread magic and make our customers live the best moment of their day!

• You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.

YOUR SKILLS:

• Big Smile and passion for Italian food!

• Great energy, proactive attitude and team spirit

• Excellent customer service and communication skills 

• Knowledge of the online booking system (SevenRooms is a bonus!)

• Previous experience as a host/hostess in a busy restaurant 

• Flexible availability, including weekends and evenings

OUR OFFER:

• Permanent, full-time position

• 5 days working week with 2 consecutive days off

• Tasty staff food served family style 

• 15% Employee discount in all of our restaurants 

• £500 referral bonus when you refer a friend

• Employee of the Month award

• Open Up - free, confidential mental health and wellness support 

• Regular training & growth opportunities

• Mobility across all of our venues in the UK and Europe 

Ti aspettiamo! 

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

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